Exalate incident

Change_request updates can be missed in the latest version of Exalate for ServiceNow

Minor Resolved View vendor source →

Exalate experienced a minor incident on July 18, 2022 affecting Exalate for ServiceNow in Exalate Cloud, lasting 87d 11h. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2022, 07:51 PM UTC
Resolved
Oct 14, 2022, 07:17 AM UTC
Duration
87d 11h
Detected by Pingoru
Jul 18, 2022, 07:51 PM UTC

Affected components

Exalate for ServiceNow in Exalate Cloud

Update timeline

  1. identified Jul 18, 2022, 07:51 PM UTC

    change_request updates can be missed on entries which have been exalated manually (with the entity sync status) after July 11. A workaround and fix is being prepared.

  2. identified Aug 02, 2022, 10:08 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Aug 02, 2022, 10:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 14, 2022, 07:17 AM UTC

    This incident has been resolved.

  5. postmortem Apr 01, 2026, 04:16 AM UTC

    timeout