Exalate incident

Salesforce can not be installed on several nodes

Minor Resolved View vendor source →

Exalate experienced a minor incident on December 7, 2022 affecting Exalate for SalesForce, lasting 6d 23h. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2022, 10:51 AM UTC
Resolved
Dec 14, 2022, 10:38 AM UTC
Duration
6d 23h
Detected by Pingoru
Dec 07, 2022, 10:51 AM UTC

Affected components

Exalate for SalesForce

Update timeline

  1. investigating Dec 07, 2022, 10:51 AM UTC

    A number of Salesforce nodes are offline due to update error. The development team is working on a permanent fix. If you experience outage, please contact Exalate Support.

  2. identified Dec 07, 2022, 04:18 PM UTC

    The issue has been identified, the fix is developed and is going through code review.

  3. monitoring Dec 08, 2022, 11:50 AM UTC

    The fix is currently under testing.

  4. resolved Dec 14, 2022, 10:38 AM UTC

    The new version has been deployed on all customer nodes.

  5. postmortem Apr 01, 2026, 04:16 AM UTC

    timeout