Exalate experienced a major incident on February 1, 2023 affecting connect.exalate.net (mapper), lasting 2d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 01, 2023, 09:32 AM UTC
Exalate service can be unavailable for some cloud-based environments. We identified errors related to memory usage and currently working on the resolution with the highest priority. In case you are experiencing issues accessing Exalate on your instance, feel free to contact Exalate Support.
- investigating Feb 01, 2023, 02:00 PM UTC
The problem has been identified and the fix is in testing. After the tests are passed the solution will be applied to all the unreachable Exalate instances. No action required from the users.
- monitoring Feb 02, 2023, 07:58 AM UTC
The development team has a positive progress in the resolution of the incident. We are working on platform stabilisation before deploying the permanent fix.
- resolved Feb 03, 2023, 10:19 AM UTC
This incident is resolved. The fix has been deployed to all customer nodes. No further action required.
- postmortem Apr 01, 2026, 04:15 AM UTC
timeout