Exalate incident

Exalate console not available for Jira and ZenDesk

Exalate experienced a major incident on February 7, 2023 affecting connect.exalate.net (mapper) and Exalate Console and 1 more component, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started: Feb 07, 2023, 05:33 PM UTC
Resolved: Feb 07, 2023, 08:09 PM UTC
Duration: 2h 36m
Detected by Pingoru: Feb 07, 2023, 05:33 PM UTC

Affected components

connect.exalate.net (mapper)Exalate ConsoleSynchronisation nodeconnect.exalate.cloud

Update timeline

investigating Feb 07, 2023, 05:33 PM UTC

We are currently investigating this issue.
resolved Feb 07, 2023, 08:09 PM UTC

This incident has been resolved.
postmortem Apr 01, 2026, 04:15 AM UTC

timeout