Exalate incident

Database down situation affecting a number of nodes

Major Resolved View vendor source →

Exalate experienced a major incident on December 19, 2023 affecting Exalate Console and Synchronisation node and 1 more component, lasting 9h 10m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2023, 10:44 AM UTC
Resolved
Dec 19, 2023, 07:55 PM UTC
Duration
9h 10m
Detected by Pingoru
Dec 19, 2023, 10:44 AM UTC

Affected components

Exalate ConsoleSynchronisation nodeExalate for Azure DevOpsExalate for ServiceNow in Exalate CloudExalate for GitHubExalate for SalesForceconnect.exalate.cloud

Update timeline

  1. investigating Dec 19, 2023, 10:44 AM UTC

    Nodes might be affected due to a misconfiguration in the database of one of the exalate clusters. Expect some downtime to recover from this situation

  2. monitoring Dec 19, 2023, 11:12 AM UTC

    All the affected nodes are up and running again. We are monitoring the situaiton

  3. resolved Dec 19, 2023, 07:55 PM UTC

    No additional side effects have been detected during the day. We'll proceed with the postmortem and inform once that we reached conclusions.

  4. postmortem Apr 01, 2026, 04:15 AM UTC

    timeout