Exalate experienced a critical incident on January 18, 2024 affecting Synchronisation node, lasting 6h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 18, 2024, 10:47 AM UTC
We are currently facing a critical outage that is impacting Jira Work Management, Jira Software, and Jira Service Management for customers using Exalate on Jira Cloud or connecting to a Jira Cloud instance. Users may experience synchronization issues with their data. The Atlassian team is actively investigating the issue to identify the root cause and working diligently to implement a resolution. Timeline: Incident Detected: 8:35 UTC Ongoing Mitigation: 09:49 UTC Current Status: Root cause identified and working on the fix Users using Jira Cloud or connecting to a Jira Cloud may encounter synchronization issues. The Exalate Service portal is currently unreachable, affecting the creation of support tickets. Please refer to the Atlassian status page for real-time updates. We understand the impact this may have on your operations and sincerely apologize for any inconvenience caused. We will continue to keep you informed of any developments. Thank you for your understanding.
- monitoring Jan 18, 2024, 03:33 PM UTC
A fix has been implemented, Jira should have recovered. The Atlassian team is currently monitoring.
- resolved Jan 18, 2024, 05:17 PM UTC
This incident has been resolved and the service is operating normally.
- postmortem Apr 01, 2026, 04:13 AM UTC
timeout