Exalate incident

JIra cloud is updating random fields when handling incoming syncs

Major Resolved View vendor source →

Exalate experienced a major incident on April 8, 2022 affecting Synchronisation node, lasting 7d. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2022, 04:06 PM UTC
Resolved
Apr 15, 2022, 04:53 PM UTC
Duration
7d
Detected by Pingoru
Apr 08, 2022, 04:06 PM UTC

Affected components

Synchronisation node

Update timeline

  1. investigating Apr 08, 2022, 04:06 PM UTC

    Existing connections started to update random fields when processing incoming syncs.

  2. resolved Apr 15, 2022, 04:53 PM UTC

    We could not reproduce the case until now. Putting it as resolved for now.

  3. postmortem Apr 01, 2026, 04:16 AM UTC

    timeout