Exalate experienced a major incident on October 9, 2024 affecting Synchronisation node and Exalate for Azure DevOps and 1 more component, lasting 15h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Synchronisation nodeExalate for Azure DevOpsExalate for ServiceNow in Exalate Cloud
Update timeline
- identified Oct 09, 2024, 03:15 PM UTC
We are currently experiencing an incident affecting a limited number of nodes in our system. Current situation: We've identified the root cause and a mitigation has started, some nodes are back online.
- identified Oct 09, 2024, 05:06 PM UTC
We are continuing to work on resolving the outage. Currently, 80% of the affected nodes have been restored and are fully operational.
- monitoring Oct 09, 2024, 07:26 PM UTC
All nodes are back online, we will continue monitoring and will provide further updates.
- resolved Oct 10, 2024, 06:28 AM UTC
The incident has been resolved, we will be providing a postmortem soon.
- postmortem Apr 01, 2026, 04:11 AM UTC
timeout