Resolved after 9 hours 10 minutes, affecting Exalate Console and Synchronisation node and 1 more, on December 19, 2023.
timeout
Affected components
Exalate ConsoleSynchronisation nodeExalate for Azure DevOpsExalate for ServiceNow in Exalate CloudExalate for GitHubExalate for SalesForceconnect.exalate.cloud
Update timeline
- investigating Dec 19, 2023, 10:44 AM UTC
Nodes might be affected due to a misconfiguration in the database of one of the exalate clusters. Expect some downtime to recover from this situation
- monitoring Dec 19, 2023, 11:12 AM UTC
All the affected nodes are up and running again. We are monitoring the situaiton
- resolved Dec 19, 2023, 07:55 PM UTC
No additional side effects have been detected during the day. We'll proceed with the postmortem and inform once that we reached conclusions.
- postmortem Apr 01, 2026, 04:15 AM UTC
timeout
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