Exact incident

Exact Online Payroll - MyFirm users cannot approve payroll tax declarations for sending (NL)

Minor Resolved View vendor source →

Exact experienced a minor incident on June 24, 2026 affecting Exact Online and Exact Online Payroll & HR, lasting 7d 3h. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2026, 08:09 AM UTC
Resolved
Jul 01, 2026, 11:49 AM UTC
Duration
7d 3h
Detected by Pingoru
Jun 24, 2026, 08:09 AM UTC

Affected components

Exact OnlineExact Online Payroll & HR

Update timeline

  1. investigating Jun 24, 2026, 08:09 AM UTC

    It is currently not possible to assign declarations to MyFirm users to approve for sending. MyFirm users are therefore unable to approve VAT and payroll declarations. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. identified Jun 30, 2026, 06:28 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 01, 2026, 11:49 AM UTC

    This issue has been resolved. MyFirm users can be selected to approve payroll tax declarations for sending again. Our apologies for the inconvenience.