Exact incident
Exact Online - Bank statements not imported via ING 1.0 bank link (NL)
Exact experienced a minor incident on September 21, 2026 affecting Bank links / PSD2, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Bank links / PSD2
Update timeline
- investigating Sep 21, 2026, 07:12 AM UTC
You may experience that there are no bank statements imported via your ING 1.0 bank link. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Sep 21, 2026, 01:19 PM UTC
The issue has been identified and the statements have been delivered by ING. Currently the statements are being imported into Exact Online. Once the import is complete we will update this page.
- resolved Sep 22, 2026, 12:47 PM UTC
The issue has been resolved. All statements have been imported into Exact Online. Our apologies for the inconvenience.