Exact incident

Exact Digipoort - Error message when trying to login to Digipoort or submit an XBRL file from SBR Manager to Digipoort (NL)

Exact experienced a minor incident on September 23, 2026 affecting Exact Online Jaarrekening, lasting 5h 16m. The incident has been resolved; the full update timeline is below.

Started: Sep 23, 2026, 07:01 AM UTC
Resolved: Sep 23, 2026, 12:18 PM UTC
Duration: 5h 16m
Detected by Pingoru: Sep 23, 2026, 07:01 AM UTC

Affected components

Exact Online Jaarrekening

Update timeline

investigating Sep 23, 2026, 07:01 AM UTC

You may receive an error stating that the combination of your username and password is incorrect or your account is inactive when trying to login to Digipoort. You may also receive the error "Registeren van XBRL-document is niet gelukt -- 5" when trying to submit the XBRL from SBR Manager to Digipoort. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
resolved Sep 23, 2026, 12:18 PM UTC

The issue has been resolved. Our apologies for the inconvenience.