Exact incident

Exact Online - Error message when logging in (Global)

Major Resolved View vendor source →

Exact experienced a major incident on June 4, 2026 affecting Exact Online and Exact Online Premium, lasting 4d 1h. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2026, 07:14 AM UTC
Resolved
Jun 08, 2026, 08:50 AM UTC
Duration
4d 1h
Detected by Pingoru
Jun 04, 2026, 07:14 AM UTC

Affected components

Exact OnlineExact Online Premium

Update timeline

  1. investigating Jun 04, 2026, 07:14 AM UTC

    You may receive an error message 'Your user is inactive' when you log in to Exact Online. We are investigating this issue. Apologies for the inconvenience.

  2. identified Jun 05, 2026, 07:50 AM UTC

    We have identified the issue and we are working on a fix. Our apologies for the inconvenience.

  3. resolved Jun 08, 2026, 08:50 AM UTC

    This issue has been resolved. Our apologies for the inconvenience.