Exact incident

Exact Cloud Services - Unable to reset password via the Password Reset Portal (Global)

Minor Resolved View vendor source →

Exact experienced a minor incident on September 14, 2026 affecting Exact Cloud Services, lasting 21h 12m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2026, 12:05 PM UTC
Resolved
Sep 15, 2026, 09:18 AM UTC
Duration
21h 12m
Detected by Pingoru
Sep 14, 2026, 12:05 PM UTC

Affected components

Exact Cloud Services

Update timeline

  1. investigating Sep 14, 2026, 12:05 PM UTC

    You may get an error when using the ECS password reset and change portal. We are investigating this issue. We apologize for the inconvenience caused.

  2. resolved Sep 15, 2026, 09:18 AM UTC

    This issue has been resolved. Our apologies for the inconvenience.