Exact incident
All products - Support portal unavailable (Global)
Exact experienced a major incident on September 14, 2026 affecting Customer Support Department, lasting 5h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2026, 07:14 AM UTC
The support portal is currently unavailable, opening the page leads to an unexpected error. We are investigating the issue. In the meantime you can ask your questions to the Support Agent, which possesses all the knowledge from the knowledge base. Should the assistant be unable to answer your question you can phone support whilst the chat is not accessible. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.
- monitoring Sep 14, 2026, 08:12 AM UTC
A fix has been implemented and the Exact support portal is working again. We are monitoring the results.
- resolved Sep 14, 2026, 12:21 PM UTC
This issue has been resolved. Our apologies for the inconvenience.