Exact incident

Exact Synergy - Word pop-up blocked in 64-bit (Global)

Minor Vendor's status page →

Ongoing since 01:13 PM UTC, affecting Exact Synergy.

identified Oct 09, 2026, 06:49 AM UTC

We are continuing to work on a fix for this issue.

Started
Sep 04, 2026, 01:13 PM UTC
Resolved
Ongoing
Duration
● 48d 7h
Detected by Pingoru
Sep 04, 2026, 01:13 PM UTC

Affected components

Exact Synergy

Update timeline

  1. investigating Sep 04, 2026, 01:13 PM UTC

    You may notice that the Exact Synergy add-in blocks Word pop-ups when working in 64-bit. We are investigating this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.

  2. identified Sep 15, 2026, 09:16 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 25, 2026, 06:08 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Oct 09, 2026, 06:49 AM UTC

    We are continuing to work on a fix for this issue.

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