EverTrue incident

Scheduled and manual EverTrue exports not generating as expected

Minor Resolved View vendor source →

EverTrue experienced a minor incident on October 6, 2025 affecting Exports, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2025, 03:23 PM UTC
Resolved
Oct 06, 2025, 04:57 PM UTC
Duration
1h 34m
Detected by Pingoru
Oct 06, 2025, 03:23 PM UTC

Affected components

Exports

Update timeline

  1. investigating Oct 06, 2025, 03:10 PM UTC

    We are investigating an issue that prevented some scheduled and manual EverTrue exports to fail to generate. We apologize for the inconvenience and are working to resolve the issue. Please reach out to [email protected] if you have any questions.

  2. monitoring Oct 06, 2025, 03:23 PM UTC

    A fix has been implemented and we are monitoring the results. We apologize for the issue and are working to deliver failed exports as quickly as possible. Please perform a hard refresh in your web browser before trying manual exports again (command+shift+R on Mac, CTRL+F5 on PC). Please reach out to [email protected] if you have any questions.

  3. resolved Oct 06, 2025, 04:57 PM UTC

    This incident has been resolved.