"EU Site24x7" is Down
Affected: EU Site24x7
Timeline · 2 updates
- investigating Oct 09, 2026, 12:42 PM UTC
"EU Site24x7" is Down
- resolved Oct 09, 2026, 12:45 PM UTC
All components are Operational
EU ManageEngine On-Demand Outage History
EU ManageEngine On-Demand is up right nowEU ManageEngine On-Demand had 13 outages in the last 2 years totaling 11h 6m of downtime — averaging 0.5 incidents per month.
There were 13 EU ManageEngine On-Demand outages since November 3, 2025 totaling 11h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.
Performance Degradation – Investigation in Progress (EU DC)
Affected: EU ServiceDesk Plus Cloud
Timeline · 2 updates
- investigating Sep 23, 2026, 09:28 AM UTC
Dear Customers, We are currently experiencing slowness in one of our cluster, which is impacting a subset of customers and causing slower application performance. Our engineering team is actively investigating the issue and working to mitigate it as quickly as possible. We are making progress and expect to have a resolution soon. We sincerely apologize for the inconvenience and appreciate your patience.
- resolved Sep 23, 2026, 10:18 AM UTC
We sincerely apologise for the performace issue that you might have experienced. We have now been resolved and services have returned to normal. We are continuing to closely monitor the application to ensure stable performance
Component "EU Mobile Device Management (Endpoint Central Cloud)" and a few other components are Down
Affected: EU Mobile Device Management Cloud
Timeline · 4 updates
- investigating Aug 31, 2026, 11:31 AM UTC
"EU Mobile Device Management Cloud" is Down
- investigating Aug 31, 2026, 11:31 AM UTC
"EU Mobile Device Management (Endpoint Central Cloud)" is Down
- monitoring Aug 31, 2026, 11:32 AM UTC
"EU Mobile Device Management Cloud" is Operational
- resolved Aug 31, 2026, 11:32 AM UTC
All components are Operational
Component "EU Remote Control and System Manager (Remote Access Plus Cloud)" and a few other components are Down
Affected: EU Logs360CloudEU Patch Manager Plus Cloud
Timeline · 8 updates
- investigating May 18, 2026, 07:56 AM UTC
"EU Remote Control and System Manager (Endpoint Central Cloud)" is Down
- investigating May 18, 2026, 07:56 AM UTC
"EU Remote Control and System Manager (Remote Access Plus Cloud)" is Down
- investigating May 18, 2026, 07:56 AM UTC
"EU Patch Manager Plus Cloud" is Down
- investigating May 18, 2026, 07:57 AM UTC
"EU Logs360Cloud" is Down
- monitoring May 18, 2026, 07:57 AM UTC
"EU Logs360Cloud" is Operational
- monitoring May 18, 2026, 07:58 AM UTC
"EU Patch Manager Plus Cloud" is Operational
- resolved May 18, 2026, 07:59 AM UTC
All components are Operational
- monitoring May 18, 2026, 07:59 AM UTC
"EU Remote Control and System Manager (Endpoint Central Cloud)" is Operational
Component "EU Analytics Plus Cloud" and a few other components are Down
Affected: EU Analytics Plus CloudEU Identity360EU Logs360CloudEU MSP CentralEU Mobile Device Management Cloud
Timeline · 14 updates
Component "EU ServiceDesk Plus Cloud" and a few other components are Down
Affected: EU Analytics Plus CloudEU Identity360EU Logs360CloudEU MSP CentralEU Mobile Device Management CloudEU Patch Manager Plus CloudEU ServiceDesk Plus CloudEU Site24x7
Timeline · 28 updates
Component "EU Mobile Device Management Cloud" and a few other components are Down
Affected: EU Mobile Device Management Cloud
Timeline · 4 updates
- investigating Jan 23, 2026, 12:53 PM UTC
"EU Mobile Device Management (Endpoint Central Cloud)" is Down
- investigating Jan 23, 2026, 12:54 PM UTC
"EU Mobile Device Management Cloud" is Down
- monitoring Jan 23, 2026, 12:54 PM UTC
"EU Mobile Device Management (Endpoint Central Cloud)" is Operational
- resolved Jan 23, 2026, 12:54 PM UTC
All components are Operational
"EU Mobile Device Management Cloud" is Down
Affected: EU Mobile Device Management Cloud
Timeline · 2 updates
- investigating Jan 23, 2026, 12:43 PM UTC
"EU Mobile Device Management Cloud" is Down
- resolved Jan 23, 2026, 12:44 PM UTC
All components are Operational
"EU Mobile Device Management (Endpoint Central Cloud)" is Down
Timeline · 2 updates
- investigating Jan 23, 2026, 12:34 PM UTC
"EU Mobile Device Management (Endpoint Central Cloud)" is Down
- resolved Jan 23, 2026, 12:37 PM UTC
All components are Operational
"EU Analytics Plus Cloud" is Down
Affected: EU Analytics Plus Cloud
Timeline · 2 updates
- investigating Dec 01, 2025, 03:07 AM UTC
"EU Analytics Plus Cloud" is Down
- resolved Dec 01, 2025, 03:10 AM UTC
All components are Operational
Component "EU Identity360" and a few other components are Down
Affected: EU Analytics Plus CloudEU Identity360EU Logs360CloudEU MSP CentralEU Mobile Device Management CloudEU Patch Manager Plus CloudEU ServiceDesk Plus CloudEU Site24x7
Timeline · 26 updates
Partial Outage - Endpoint Central Cloud, Patch Manager Plus Cloud, Remote Access Plus Cloud
Affected: EU Patch Manager Plus Cloud
Timeline · 1 update
- resolved Nov 27, 2025, 10:53 AM UTC
The incident has been resolved.
Slowness on ServiceDesk Plus Cloud
Affected: EU ServiceDesk Plus Cloud
Timeline · 3 updates
- investigating Nov 03, 2025, 10:03 AM UTC
Currently experiencing slowness while using ServiceDesk Plus Cloud in the EU Data Center, and we’re truly sorry for the inconvenience this is causing. Our team is actively investigating the issue on top priority to identify the cause and restore normal performance as quickly as possible.
- identified Nov 03, 2025, 01:04 PM UTC
We have identified the cause of the issue: one of the Database cluster machines was unresponsive. We are taking the necessary corrective actions to restore full functionality. This incident has also affected email sending and fetching for some accounts. Resolving the issue is our highest priority.
- resolved Nov 03, 2025, 02:22 PM UTC
The issue is now resolved.