EU ManageEngine On-Demand incident
Performance Degradation – Investigation in Progress (EU DC)
Resolved after 50 minutes, affecting EU ServiceDesk Plus Cloud, on September 23, 2026.
We sincerely apologise for the performace issue that you might have experienced. We have now been resolved and services have returned to normal. We are continuing to closely monitor the application to ensure stable performance
Affected components
Update timeline
- investigating Sep 23, 2026, 09:28 AM UTC
Dear Customers, We are currently experiencing slowness in one of our cluster, which is impacting a subset of customers and causing slower application performance. Our engineering team is actively investigating the issue and working to mitigate it as quickly as possible. We are making progress and expect to have a resolution soon. We sincerely apologize for the inconvenience and appreciate your patience.
- resolved Sep 23, 2026, 10:18 AM UTC
We sincerely apologise for the performace issue that you might have experienced. We have now been resolved and services have returned to normal. We are continuing to closely monitor the application to ensure stable performance
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