Resolved after 4 hours 19 minutes, affecting EU ServiceDesk Plus Cloud, on November 3, 2025.
We have identified the cause of the issue: one of the Database cluster machines was unresponsive. We are taking the necessary corrective actions to restore full functionality. This incident has also affected email sending and fetching for some accounts. Resolving the issue is our highest priority.
Affected components
Update timeline
- investigating Nov 03, 2025, 10:03 AM UTC
Currently experiencing slowness while using ServiceDesk Plus Cloud in the EU Data Center, and we’re truly sorry for the inconvenience this is causing. Our team is actively investigating the issue on top priority to identify the cause and restore normal performance as quickly as possible.
- identified Nov 03, 2025, 01:04 PM UTC
We have identified the cause of the issue: one of the Database cluster machines was unresponsive. We are taking the necessary corrective actions to restore full functionality. This incident has also affected email sending and fetching for some accounts. Resolving the issue is our highest priority.
- resolved Nov 03, 2025, 02:22 PM UTC
The issue is now resolved.
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