EU ManageEngine On-Demand incident

Component "EU ServiceDesk Plus Cloud" and a few other components are Down

Major Vendor's status page →

Resolved after 25 minutes, affecting EU Identity360 and EU Logs360Cloud and 1 more, on November 3, 2025.

monitoring Nov 03, 2025, 09:48 AM UTC

"EU Site24x7" is Operational

Started
Nov 03, 2025, 09:24 AM UTC
Resolved
Nov 03, 2025, 09:49 AM UTC
Duration
25m
Detected by Pingoru
Nov 03, 2025, 09:24 AM UTC

Affected components

EU Identity360EU Logs360CloudEU ServiceDesk Plus CloudEU Site24x7

Update timeline

  1. investigating Nov 03, 2025, 09:24 AM UTC

    "EU ServiceDesk Plus Cloud" is Down

  2. investigating Nov 03, 2025, 09:24 AM UTC

    "EU Remote Control and System Manager (Remote Access Plus Cloud)" is Down

  3. investigating Nov 03, 2025, 09:24 AM UTC

    "EU Logs360Cloud" is Down

  4. investigating Nov 03, 2025, 09:25 AM UTC

    "EU Identity360" is Down

  5. investigating Nov 03, 2025, 09:25 AM UTC

    "EU Site24x7" is Down

  6. monitoring Nov 03, 2025, 09:27 AM UTC

    "EU Logs360Cloud" is Operational

  7. monitoring Nov 03, 2025, 09:28 AM UTC

    "EU ServiceDesk Plus Cloud" is Operational

  8. monitoring Nov 03, 2025, 09:29 AM UTC

    "EU Identity360" is Operational

  9. monitoring Nov 03, 2025, 09:30 AM UTC

    "EU Remote Control and System Manager (Remote Access Plus Cloud)" is Operational

  10. monitoring Nov 03, 2025, 09:47 AM UTC

    "EU ServiceDesk Plus Cloud" is Operational

  11. monitoring Nov 03, 2025, 09:48 AM UTC

    "EU Site24x7" is Operational

  12. resolved Nov 03, 2025, 09:49 AM UTC

    All components are Operational

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