Charts are not loading on the platform for some instruments

Update timeline

1. investigating Apr 29, 2026, 03:24 PM UTC

   We’re currently experiencing an issue where charts are not loading for some instruments on the platform. This may affect users' ability to: - View price movements and historical data - Analyze instruments using chart tools - Access chart views under the “Overview” or “Chart” tabs Our team is working to identify the root cause and restore full chart functionality as quickly as possible. We apologize for the inconvenience and appreciate your patience. Updates will be shared here as soon as more information is available. Sincerely, The eToro team

2. identified Apr 29, 2026, 04:16 PM UTC

   We have identified the root cause of the issue affecting charts not loading on the platform. Charts have been restored for some instruments, and the recovery process is ongoing. Our engineering team is actively working to fully resolve the issue. Further updates will be shared as more information becomes available. We apologize for the inconvenience and appreciate your understanding. Sincerely, The eToro Team

3. resolved Apr 29, 2026, 05:59 PM UTC

   Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team