eToro experienced a minor incident on September 16, 2026 affecting live chat and Customer Help portal and 1 more component, lasting 3h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 12:32 PM UTC
We are currently experiencing an issue related to a third-party service provider affecting several customer support contact channels. Some Customers are unable to contact eToro via chat, cases, chatbot, or WhatsApp. Our provider is actively investigating the incident and our team is closely monitoring the situation, but there is currently no estimated time for resolution or known workaround. Club customers may continue to contact their account manager directly by email. We apologize for any inconvenience and will provide further updates as more information becomes available.
- resolved Sep 16, 2026, 04:10 PM UTC
Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team