Esper.io Outage History

Esper.io is up right now

Esper.io had 14 outages in the last 2 years totaling 367h 49m of downtime — averaging 0.6 incidents per month.

There were 14 Esper.io outages since September 10, 2024 totaling 367h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.esper.cloud

Major May 21, 2026

Degraded Esper Console Dashboard

Detected by Pingoru
May 21, 2026, 08:50 PM UTC
Resolved
May 22, 2026, 03:04 AM UTC
Duration
6h 13m
Affected: Esper Systems
Timeline · 5 updates
  1. investigating May 21, 2026, 08:50 PM UTC

    Upon login to Esper Console, Dashboard is not loading. We are currently investigating the issue.

  2. identified May 21, 2026, 09:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 21, 2026, 10:59 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring May 22, 2026, 12:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 22, 2026, 03:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 16, 2026

Degraded Esper Services

Detected by Pingoru
Apr 16, 2026, 05:00 PM UTC
Resolved
Apr 16, 2026, 07:00 PM UTC
Duration
2h
Affected: Esper Systems
Timeline · 4 updates
  1. investigating Apr 16, 2026, 05:00 PM UTC

    We are currently investigating this issue.

  2. identified Apr 16, 2026, 05:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 16, 2026, 06:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 16, 2026, 07:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 22, 2026

App Upload Issue Restored

Detected by Pingoru
Mar 22, 2026, 03:11 AM UTC
Resolved
Mar 22, 2026, 06:44 AM UTC
Duration
3h 32m
Affected: Esper Systems
Timeline · 8 updates
  1. investigating Mar 22, 2026, 03:11 AM UTC

    We’ve been informed of a degraded performance issue affecting our services. You may experience some slowness. Our team is looking into it.

  2. investigating Mar 22, 2026, 03:20 AM UTC

    We are currently investigating an issue where customers are unable to upload applications on production tenants. Our initial findings indicate: 1. The issue is impacting multiple tenants. 2. We have been able to reproduce the issue internally and are actively working toward identifying the root cause. Next Update: We will share further updates as we make progress in our investigation.

  3. investigating Mar 22, 2026, 03:49 AM UTC

    We are continuing to actively investigate the issue affecting app uploads on production tenants. Our engineering team is working to identify the root cause and assess the full scope of the impact.

  4. monitoring Mar 22, 2026, 05:33 AM UTC

    We have implemented a mitigation and initial verification indicates that the app upload functionality is now operating as expected. Current Status: - Early signs show improvement in app upload success rates. - We are continuing to closely monitor the system to ensure stability across all production tenants. - Additional validation is in progress to confirm full recovery. Next Update: - We will confirm once the issue is fully resolved.

  5. monitoring Mar 22, 2026, 05:37 AM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Mar 22, 2026, 05:40 AM UTC

    App upload functionality has been restored for production tenants. Users should now be able to upload applications successfully. What’s happening now: - The system is operating normally based on current observations. - We are continuing to monitor closely to ensure stability and prevent recurrence. Next Update: - We will provide a final confirmation once we are confident the issue is fully resolved.

  7. monitoring Mar 22, 2026, 05:41 AM UTC

    We are continuing to monitor for any further issues.

  8. resolved Mar 22, 2026, 06:44 AM UTC

    The functionality has been fully restored and verified.

Read the full incident report →

Critical January 7, 2026

Customers unable to login

Detected by Pingoru
Jan 07, 2026, 10:30 AM UTC
Resolved
Jan 07, 2026, 01:41 PM UTC
Duration
3h 10m
Affected: Esper Systems
Timeline · 5 updates
  1. investigating Jan 07, 2026, 10:30 AM UTC

    We're investigating reports of customers being unable to login to the console.

  2. identified Jan 07, 2026, 10:41 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 07, 2026, 10:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jan 07, 2026, 11:26 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jan 07, 2026, 01:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 15, 2025

Customers may be experiencing issues loading the Esper page.

Detected by Pingoru
Dec 15, 2025, 07:33 PM UTC
Resolved
Dec 15, 2025, 09:12 PM UTC
Duration
1h 38m
Affected: Esper Systems
Timeline · 5 updates
  1. investigating Dec 15, 2025, 07:33 PM UTC

    The team is actively investigating the issue. All customer devices continue to be operational during this time. Only the Cloud services are impacted.

  2. investigating Dec 15, 2025, 07:33 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 15, 2025, 07:54 PM UTC

    Most customer devices continue to be operational during this time. However, customer devices that rely on Esper APIs may experience functionality issues as well. We've narrowed down the root cause of the issue and the team is actively working on this.

  4. monitoring Dec 15, 2025, 08:29 PM UTC

    We are seeing improvements and are closely monitoring the situation. The Esper console should now start loading.

  5. resolved Dec 15, 2025, 09:12 PM UTC

    All services are back to normal and fully operational. Customers should now be able to use all Esper services.

Read the full incident report →

Major November 4, 2025

SharedOrgn3 Outage

Detected by Pingoru
Nov 04, 2025, 10:10 PM UTC
Resolved
Nov 04, 2025, 10:22 PM UTC
Duration
12m
Affected: Esper Systems
Timeline · 5 updates
  1. investigating Nov 04, 2025, 10:10 PM UTC

    We are currently investigating an issue which is affecting some customers who is not able to access their tenants.

  2. identified Nov 04, 2025, 10:14 PM UTC

    The issue has been identified and a fix is been implemented.

  3. monitoring Nov 04, 2025, 10:17 PM UTC

    A fix has been successfully implemented and tenants are coming back up and should be accessible now.

  4. monitoring Nov 04, 2025, 10:18 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 04, 2025, 10:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 21, 2025

Incorrect tenant deletion email

Detected by Pingoru
Aug 21, 2025, 04:33 PM UTC
Resolved
Aug 21, 2025, 05:20 PM UTC
Duration
47m
Timeline · 2 updates
  1. investigating Aug 21, 2025, 04:33 PM UTC

    You may have just received an email from us saying your tenant is being deleted on August 28th. This was a mistake on our end.

  2. resolved Aug 21, 2025, 05:20 PM UTC

    You may have just received an email from us saying your tenant is being deleted on August 28th. This was a mistake on our end. We have sent an update to all the impacted customers.

Read the full incident report →

Major July 9, 2025

Impacting Samsung Knox Devices

Detected by Pingoru
Jul 09, 2025, 10:58 PM UTC
Resolved
Jul 18, 2025, 04:42 PM UTC
Duration
8d 17h
Affected: Esper Systems
Timeline · 4 updates
  1. identified Jul 09, 2025, 08:01 PM UTC

    We are observing Samsung Knox devices have configuration issues, due to which some devices may be getting locked out and unable to make remote control. We have identified the issue and working towards resolution.

  2. monitoring Jul 09, 2025, 10:58 PM UTC

    A fix have been implemented and we will continue to monitor it.

  3. monitoring Jul 09, 2025, 10:59 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 25, 2025, 04:42 PM UTC

    This incident have been resolved

Read the full incident report →

Minor June 12, 2025

Google Play EMM APIs are down

Detected by Pingoru
Jun 12, 2025, 08:19 PM UTC
Resolved
Jun 13, 2025, 01:39 AM UTC
Duration
5h 20m
Affected: Esper Systems
Timeline · 4 updates
  1. investigating Jun 12, 2025, 08:19 PM UTC

    Google is currently experiencing an outage because of which Managed Play service is impacted. EMM may experience failures because of this. Impacted systems 1. Google Play application installation 2. Managed configuration for Play Store applications

  2. investigating Jun 12, 2025, 08:21 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 12, 2025, 10:11 PM UTC

    Google outage is now resolved. We've validated that Google Play applications are correctly installing on the devices.

  4. resolved Jun 13, 2025, 01:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 25, 2025

Tenant Login Outage

Detected by Pingoru
Mar 25, 2025, 06:12 PM UTC
Resolved
Mar 25, 2025, 07:19 PM UTC
Duration
1h 6m
Affected: Esper Systems
Timeline · 4 updates
  1. investigating Mar 25, 2025, 06:12 PM UTC

    We are currently investigating an issue impacting user logins across our platform. Our authentication provider, Auth0, is experiencing a service disruption, which is preventing customers from logging into their tenants. We are actively monitoring the situation and will provide updates as we learn more.

  2. identified Mar 25, 2025, 06:51 PM UTC

    We’ve confirmed that the login issues are due to a service disruption with our authentication provider, Auth0. Their team is aware of the issue and actively working on a resolution. We’ve also reached out to their support team for further updates. We are continuing to monitor the situation and will provide more information as it becomes available.

  3. monitoring Mar 25, 2025, 07:07 PM UTC

    We are seeing recovery in login functionality. Auth0 has implemented the fix for the issue. We’ll continue closely monitoring the situation until Auth0 fully resolves the incident and all customer access is restored.

  4. resolved Mar 25, 2025, 07:19 PM UTC

    The login issues caused by the earlier service disruption with our authentication provider, Auth0, have been resolved. Users are now able to log in successfully.

Read the full incident report →

Major March 5, 2025

AFW and ZTE Provisioning Failure

Detected by Pingoru
Mar 05, 2025, 07:55 PM UTC
Resolved
Mar 06, 2025, 03:51 AM UTC
Duration
7h 56m
Affected: Esper Systems
Timeline · 4 updates
  1. investigating Mar 05, 2025, 07:55 PM UTC

    We are currently investigating an issue affecting AFW and ZTE provisioning. Other provisioning methods remain unaffected. We will provide additional updates as information becomes available.

  2. investigating Mar 05, 2025, 08:38 PM UTC

    We have identified the root cause of this incident and are actively working to resolve it.

  3. identified Mar 06, 2025, 01:54 AM UTC

    We’ve identified the root cause and are working to resolve it. We will share an ETA as soon as a fix is in place.

  4. resolved Mar 06, 2025, 03:51 AM UTC

    The issue is now resolved. AFW and ZTE provisioning methods are now functioning normally.

Read the full incident report →

Minor February 28, 2025

VPP App Management Delays Following Apple Service Disruption

Detected by Pingoru
Feb 28, 2025, 11:07 AM UTC
Resolved
Mar 04, 2025, 11:45 AM UTC
Duration
4d
Affected: Esper Systems
Timeline · 5 updates
  1. monitoring Feb 28, 2025, 11:07 AM UTC

    Apple's VPP service recently experienced an outage, which has now been marked as resolved on Apple's status page. However, we are still observing some lag on Apple's side and are actively monitoring the situation. This may impact VPP app management on Esper.

  2. monitoring Feb 28, 2025, 03:22 PM UTC

    Apple has updated its status page, confirming performance degradation. We are actively monitoring the situation. Further updates will be provided as we receive more information.

  3. monitoring Mar 01, 2025, 04:41 PM UTC

    Apple continues to report performance degradation. We are actively monitoring the situation. Further updates will be provided as we receive more information.

  4. monitoring Mar 03, 2025, 05:36 PM UTC

    Apple has confirmed that the performance degradation is resolved, and we have observed that VPP operations are back to normal. We are continuing to monitor the situation.

  5. resolved Mar 04, 2025, 11:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 10, 2024

Command execution, last seen affected on some tenants

Detected by Pingoru
Sep 10, 2024, 05:15 AM UTC
Resolved
Sep 11, 2024, 10:37 AM UTC
Duration
1d 5h
Affected: Esper Systems
Timeline · 6 updates
  1. investigating Sep 10, 2024, 05:15 AM UTC

    We are currently experiencing an issue where certain tenants are facing delays in sending commands and showing incorrect last seen values. Our team is actively investigating the cause and working toward a resolution. If you are impacted or continue to experience issues, please contact Esper Support for further assistance. We apologize for the inconvenience and appreciate your patience. Further updates will be provided as they become available.

  2. investigating Sep 10, 2024, 07:57 AM UTC

    We are continuing to investigate the issue.

  3. identified Sep 10, 2024, 10:02 AM UTC

    The issue has been identified, we're working on implementing a fix.

  4. monitoring Sep 10, 2024, 10:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Sep 10, 2024, 07:10 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Sep 11, 2024, 10:37 AM UTC

    This incident has been resolved.

Read the full incident report →