Esper.io incident

Customers unable to login

Critical Resolved View vendor source →

Esper.io experienced a critical incident on January 7, 2026 affecting Esper Systems, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Jan 07, 2026, 10:30 AM UTC
Resolved
Jan 07, 2026, 01:41 PM UTC
Duration
3h 10m
Detected by Pingoru
Jan 07, 2026, 10:30 AM UTC

Affected components

Esper Systems

Update timeline

  1. investigating Jan 07, 2026, 10:30 AM UTC

    We're investigating reports of customers being unable to login to the console.

  2. identified Jan 07, 2026, 10:41 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 07, 2026, 10:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jan 07, 2026, 11:26 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jan 07, 2026, 01:41 PM UTC

    This incident has been resolved.