Esper.io experienced a major incident on July 9, 2025 affecting Esper Systems, lasting 8d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Esper Systems
Update timeline
- identified Jul 09, 2025, 08:01 PM UTC
We are observing Samsung Knox devices have configuration issues, due to which some devices may be getting locked out and unable to make remote control. We have identified the issue and working towards resolution.
- monitoring Jul 09, 2025, 10:58 PM UTC
A fix have been implemented and we will continue to monitor it.
- monitoring Jul 09, 2025, 10:59 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 25, 2025, 04:42 PM UTC
This incident have been resolved