Esper.io incident
Customers may be experiencing issues loading the Esper page.
Esper.io experienced a major incident on December 15, 2025 affecting Esper Systems, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2025, 07:33 PM UTC
The team is actively investigating the issue. All customer devices continue to be operational during this time. Only the Cloud services are impacted.
- investigating Dec 15, 2025, 07:33 PM UTC
We are continuing to investigate this issue.
- identified Dec 15, 2025, 07:54 PM UTC
Most customer devices continue to be operational during this time. However, customer devices that rely on Esper APIs may experience functionality issues as well. We've narrowed down the root cause of the issue and the team is actively working on this.
- monitoring Dec 15, 2025, 08:29 PM UTC
We are seeing improvements and are closely monitoring the situation. The Esper console should now start loading.
- resolved Dec 15, 2025, 09:12 PM UTC
All services are back to normal and fully operational. Customers should now be able to use all Esper services.