Major Outage detected on status page
Affected: Overall
Esper.io Outage History
Esper.io is up right nowEsper.io had 14 outages in the last 2 years totaling 365h 13m of downtime — averaging 0.6 incidents per month.
There were 14 Esper.io outages since May 29, 2024 totaling 365h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.
Degraded Esper Services
Affected: Esper Systems
Timeline · 4 updates
- investigating Apr 16, 2026, 05:00 PM UTC
We are currently investigating this issue.
- identified Apr 16, 2026, 05:57 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 16, 2026, 06:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 16, 2026, 07:00 PM UTC
This incident has been resolved.
App Upload Issue Restored
Affected: Esper Systems
Timeline · 8 updates
- investigating Mar 22, 2026, 03:11 AM UTC
We’ve been informed of a degraded performance issue affecting our services. You may experience some slowness. Our team is looking into it.
- investigating Mar 22, 2026, 03:20 AM UTC
We are currently investigating an issue where customers are unable to upload applications on production tenants. Our initial findings indicate: 1. The issue is impacting multiple tenants. 2. We have been able to reproduce the issue internally and are actively working toward identifying the root cause. Next Update: We will share further updates as we make progress in our investigation.
- investigating Mar 22, 2026, 03:49 AM UTC
We are continuing to actively investigate the issue affecting app uploads on production tenants. Our engineering team is working to identify the root cause and assess the full scope of the impact.
- monitoring Mar 22, 2026, 05:33 AM UTC
We have implemented a mitigation and initial verification indicates that the app upload functionality is now operating as expected. Current Status: - Early signs show improvement in app upload success rates. - We are continuing to closely monitor the system to ensure stability across all production tenants. - Additional validation is in progress to confirm full recovery. Next Update: - We will confirm once the issue is fully resolved.
- monitoring Mar 22, 2026, 05:37 AM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 22, 2026, 05:40 AM UTC
App upload functionality has been restored for production tenants. Users should now be able to upload applications successfully. What’s happening now: - The system is operating normally based on current observations. - We are continuing to monitor closely to ensure stability and prevent recurrence. Next Update: - We will provide a final confirmation once we are confident the issue is fully resolved.
- monitoring Mar 22, 2026, 05:41 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 22, 2026, 06:44 AM UTC
The functionality has been fully restored and verified.
Customers unable to login
Affected: Esper Systems
Timeline · 5 updates
- investigating Jan 07, 2026, 10:30 AM UTC
We're investigating reports of customers being unable to login to the console.
- identified Jan 07, 2026, 10:41 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 07, 2026, 10:58 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 07, 2026, 11:26 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 07, 2026, 01:41 PM UTC
This incident has been resolved.
Customers may be experiencing issues loading the Esper page.
Affected: Esper Systems
Timeline · 5 updates
- investigating Dec 15, 2025, 07:33 PM UTC
The team is actively investigating the issue. All customer devices continue to be operational during this time. Only the Cloud services are impacted.
- investigating Dec 15, 2025, 07:33 PM UTC
We are continuing to investigate this issue.
- identified Dec 15, 2025, 07:54 PM UTC
Most customer devices continue to be operational during this time. However, customer devices that rely on Esper APIs may experience functionality issues as well. We've narrowed down the root cause of the issue and the team is actively working on this.
- monitoring Dec 15, 2025, 08:29 PM UTC
We are seeing improvements and are closely monitoring the situation. The Esper console should now start loading.
- resolved Dec 15, 2025, 09:12 PM UTC
All services are back to normal and fully operational. Customers should now be able to use all Esper services.
SharedOrgn3 Outage
Affected: Esper Systems
Timeline · 5 updates
- investigating Nov 04, 2025, 10:10 PM UTC
We are currently investigating an issue which is affecting some customers who is not able to access their tenants.
- identified Nov 04, 2025, 10:14 PM UTC
The issue has been identified and a fix is been implemented.
- monitoring Nov 04, 2025, 10:17 PM UTC
A fix has been successfully implemented and tenants are coming back up and should be accessible now.
- monitoring Nov 04, 2025, 10:18 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 04, 2025, 10:22 PM UTC
This incident has been resolved.
Incorrect tenant deletion email
Timeline · 2 updates
- investigating Aug 21, 2025, 04:33 PM UTC
You may have just received an email from us saying your tenant is being deleted on August 28th. This was a mistake on our end.
- resolved Aug 21, 2025, 05:20 PM UTC
You may have just received an email from us saying your tenant is being deleted on August 28th. This was a mistake on our end. We have sent an update to all the impacted customers.
Impacting Samsung Knox Devices
Affected: Esper Systems
Timeline · 4 updates
- identified Jul 09, 2025, 08:01 PM UTC
We are observing Samsung Knox devices have configuration issues, due to which some devices may be getting locked out and unable to make remote control. We have identified the issue and working towards resolution.
- monitoring Jul 09, 2025, 10:58 PM UTC
A fix have been implemented and we will continue to monitor it.
- monitoring Jul 09, 2025, 10:59 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 25, 2025, 04:42 PM UTC
This incident have been resolved
Google Play EMM APIs are down
Affected: Esper Systems
Timeline · 4 updates
- investigating Jun 12, 2025, 08:19 PM UTC
Google is currently experiencing an outage because of which Managed Play service is impacted. EMM may experience failures because of this. Impacted systems 1. Google Play application installation 2. Managed configuration for Play Store applications
- investigating Jun 12, 2025, 08:21 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 12, 2025, 10:11 PM UTC
Google outage is now resolved. We've validated that Google Play applications are correctly installing on the devices.
- resolved Jun 13, 2025, 01:39 AM UTC
This incident has been resolved.
Tenant Login Outage
Affected: Esper Systems
Timeline · 4 updates
- investigating Mar 25, 2025, 06:12 PM UTC
We are currently investigating an issue impacting user logins across our platform. Our authentication provider, Auth0, is experiencing a service disruption, which is preventing customers from logging into their tenants. We are actively monitoring the situation and will provide updates as we learn more.
- identified Mar 25, 2025, 06:51 PM UTC
We’ve confirmed that the login issues are due to a service disruption with our authentication provider, Auth0. Their team is aware of the issue and actively working on a resolution. We’ve also reached out to their support team for further updates. We are continuing to monitor the situation and will provide more information as it becomes available.
- monitoring Mar 25, 2025, 07:07 PM UTC
We are seeing recovery in login functionality. Auth0 has implemented the fix for the issue. We’ll continue closely monitoring the situation until Auth0 fully resolves the incident and all customer access is restored.
- resolved Mar 25, 2025, 07:19 PM UTC
The login issues caused by the earlier service disruption with our authentication provider, Auth0, have been resolved. Users are now able to log in successfully.
AFW and ZTE Provisioning Failure
Affected: Esper Systems
Timeline · 4 updates
- investigating Mar 05, 2025, 07:55 PM UTC
We are currently investigating an issue affecting AFW and ZTE provisioning. Other provisioning methods remain unaffected. We will provide additional updates as information becomes available.
- investigating Mar 05, 2025, 08:38 PM UTC
We have identified the root cause of this incident and are actively working to resolve it.
- identified Mar 06, 2025, 01:54 AM UTC
We’ve identified the root cause and are working to resolve it. We will share an ETA as soon as a fix is in place.
- resolved Mar 06, 2025, 03:51 AM UTC
The issue is now resolved. AFW and ZTE provisioning methods are now functioning normally.
VPP App Management Delays Following Apple Service Disruption
Affected: Esper Systems
Timeline · 5 updates
- monitoring Feb 28, 2025, 11:07 AM UTC
Apple's VPP service recently experienced an outage, which has now been marked as resolved on Apple's status page. However, we are still observing some lag on Apple's side and are actively monitoring the situation. This may impact VPP app management on Esper.
- monitoring Feb 28, 2025, 03:22 PM UTC
Apple has updated its status page, confirming performance degradation. We are actively monitoring the situation. Further updates will be provided as we receive more information.
- monitoring Mar 01, 2025, 04:41 PM UTC
Apple continues to report performance degradation. We are actively monitoring the situation. Further updates will be provided as we receive more information.
- monitoring Mar 03, 2025, 05:36 PM UTC
Apple has confirmed that the performance degradation is resolved, and we have observed that VPP operations are back to normal. We are continuing to monitor the situation.
- resolved Mar 04, 2025, 11:45 AM UTC
This incident has been resolved.
Command execution, last seen affected on some tenants
Affected: Esper Systems
Timeline · 6 updates
- investigating Sep 10, 2024, 05:15 AM UTC
We are currently experiencing an issue where certain tenants are facing delays in sending commands and showing incorrect last seen values. Our team is actively investigating the cause and working toward a resolution. If you are impacted or continue to experience issues, please contact Esper Support for further assistance. We apologize for the inconvenience and appreciate your patience. Further updates will be provided as they become available.
- investigating Sep 10, 2024, 07:57 AM UTC
We are continuing to investigate the issue.
- identified Sep 10, 2024, 10:02 AM UTC
The issue has been identified, we're working on implementing a fix.
- monitoring Sep 10, 2024, 10:58 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 10, 2024, 07:10 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 11, 2024, 10:37 AM UTC
This incident has been resolved.
Partial Service Outage
Affected: Esper Systems
Timeline · 5 updates
- investigating May 29, 2024, 03:23 PM UTC
Our platform services are currently experiencing slowness, resulting in delays or timeouts for command execution. Our team is actively working to resolve the issue. Thank you for your patience. We will continue to provide regular updates. Impacted Services: All Please check here for the latest information.
- investigating May 29, 2024, 06:11 PM UTC
We are continuing to investigate the issue and close to identifying the root cause.
- identified May 29, 2024, 06:15 PM UTC
Our team has identified an issue causing degraded performance. We’re working to resolve it. Which services are affected? API: No Console: No Devices: Yes
- monitoring May 29, 2024, 06:18 PM UTC
The issue has been fixed and the services are coming back to normal. Our team is monitoring the system. We’ll continue to check our affected services and we hope to have an update soon. Apologies for the inconvenience.
- resolved May 29, 2024, 07:01 PM UTC
We’ve resolved an issue that caused degraded performance to one or more of our services. Your Esper services should function normally now, but if you notice any issues, please let us know