Resolved after 1 hour 7 minutes, affecting eSIM Connectivity, on March 12, 2025.
After a period of monitoring, we believe the upstream issue to be resolved. We are seeing successful data sessions in destinations that were previously impacted. We apologise for this period of disruption.
Affected components
Update timeline
- investigating Mar 12, 2025, 10:37 AM UTC
One of our upstream providers is currently investigating partial degradation of data services across the Asia region. Some users may experience intermittent connectivity issues. They are working to restore full service as soon as possible.
- monitoring Mar 12, 2025, 11:08 AM UTC
Upstream are reporting that the connectivity issues have been resolved. We will continue to monitor the situation for some time. Please advise your users to enable and disable airplane mode to force a new connection.
- resolved Mar 12, 2025, 11:45 AM UTC
After a period of monitoring, we believe the upstream issue to be resolved. We are seeing successful data sessions in destinations that were previously impacted. We apologise for this period of disruption.
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