eSIM Go incident
You might encounter eSIMs with a status of 'Unavailable'
Resolved on April 11, 2025, affecting eSIM Installations.
Dear Partners, You may experience an issue where some of your eSIMs are incorrectly flagged as 'Unavailable'. eSIMs in this status cannot be installed onto a device. Therefore if you have issued an eSIM with this status you will need to revoke the queued bundle and issue a new eSIM. Many thanks for your understanding.
Affected components
Update timeline
- resolved Apr 11, 2025, 05:00 PM UTC
Dear Partners, You may experience an issue where some of your eSIMs are incorrectly flagged as 'Unavailable'. eSIMs in this status cannot be installed onto a device. Therefore if you have issued an eSIM with this status you will need to revoke the queued bundle and issue a new eSIM. Many thanks for your understanding.
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