eSIM Go incident
Temporary Reduction in 5G Coverage in the Kingdom of Saudi Arabia
Resolved after 11 days 17 hours, affecting eSIM Connectivity, on June 13, 2025.
Related to service and speed incident - updates will be shared here: https://status.esim-go.com/incidents/m427v87gfrfx
Affected components
Update timeline
- monitoring Jun 13, 2025, 04:06 PM UTC
From June 14 to 15, 5G coverage in the Kingdom of Saudi Arabia will temporarily be reduced to address intermittent connectivity issues. 4G/LTE will remain full service. End users will continue to enjoy full service.
- monitoring Jun 16, 2025, 12:05 PM UTC
Our upstream provider has made 5G connectivity available again in Saudi Arabia and we expect this to resolve the connectivity issues reported by some partners. We will keep this incident open and continue to monitor connectivity in the region. Please share any new examples you receive with our Support team in the usual way, including customer screenshots wherever possible.
- resolved Jun 25, 2025, 09:44 AM UTC
Related to service and speed incident - updates will be shared here: https://status.esim-go.com/incidents/m427v87gfrfx
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