eSIM Go incident

Order service interruption

Resolved after 7 days 17 hours, affecting Travel API, on November 27, 2025.

monitoring Nov 27, 2025, 04:17 PM UTC

We had a temporary performance issue on our Orders service between 14:32 UTC and 14:46 UTC which caused 503 Service Unavailable errors to be returned. Service has recovered and orders should be processing correctly again. We are monitoring the solution.

Started
Nov 27, 2025, 04:17 PM UTC
Resolved
Dec 05, 2025, 10:16 AM UTC
Duration
7d 17h
Detected by Pingoru
Nov 27, 2025, 04:17 PM UTC

Affected components

Travel API

Update timeline

  1. monitoring Nov 27, 2025, 04:17 PM UTC

    We had a temporary performance issue on our Orders service between 14:32 UTC and 14:46 UTC which caused 503 Service Unavailable errors to be returned. Service has recovered and orders should be processing correctly again. We are monitoring the solution.

  2. resolved Dec 05, 2025, 10:16 AM UTC

    This incident has been resolved.

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