ESADE incident

User identification issues at printer card readers

Ongoing since 06:16 AM UTC, affecting Classrooms & Facilities.

monitoring Oct 07, 2026, 01:35 PM UTC

The printer card reader should be functional now on: Barcelona E1 - Floor 2 - Hallway E1 - Floor 3 - Hallway E2 - Floor 2 - Hallway E3 - Floor 0 - Corridor Sant Cugat E7 Undergraduate - Floor 0 - Library Entrance / Vending machine E7 Undergraduate - Floor 4, North Tower - Hallway / Stairs

Started
Sep 16, 2026, 06:16 AM UTC
Resolved
Ongoing
Duration
● 36d 16h
Detected by Pingoru
Sep 16, 2026, 06:16 AM UTC

Affected components

Classrooms & Facilities

Update timeline

  1. identified Sep 16, 2026, 06:16 AM UTC

    Some users may experience issues when tapping their TUI card on a printer’s card reader, as the system may fail to identify their account. We are currently investigating the issue and working to resolve it as soon as possible. If you have any questions or experience any issues, please contact us through our IT Support portal, by email or Teams at [email protected], or by phone at +34 93 567 6699 (extension 5555).

  2. monitoring Oct 07, 2026, 01:35 PM UTC

    The printer card reader should be functional now on: Barcelona E1 - Floor 2 - Hallway E1 - Floor 3 - Hallway E2 - Floor 2 - Hallway E3 - Floor 0 - Corridor Sant Cugat E7 Undergraduate - Floor 0 - Library Entrance / Vending machine E7 Undergraduate - Floor 4, North Tower - Hallway / Stairs

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