eReceptionist Outage History
eReceptionist is up right nowPingoru has recorded 32 incidents for eReceptionist: 6 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 2 | 5 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 514 (0%) |
Incidents, newest first
Minor August 4, 2026 Voice Service Degraded 25m Voice Servers
Started Aug 04, 2026, 03:10 PM UTC· resolved Aug 04, 2026, 03:36 PM UTC
- investigating Aug 04, 2026, 03:10 PM UTC
We are currently investigating a service disruption affecting voice calling for some customers. The issue was caused by an unexpected failure within a portion of our voice infrastructure, which may have resulted in intermittent call failures or an inability to place or receive calls. Our engineering team has identified the cause and is actively working to restore full service as quickly as possible. We will continue to provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve the issue.
- resolved Aug 04, 2026, 03:36 PM UTC
This incident has been resolved.
Notice July 28, 2026 System SMS notifications Degraded –
Started Jul 28, 2026, 07:37 PM UTC· resolved Jul 28, 2026, 07:37 PM UTC
- resolved Jul 28, 2026, 07:37 PM UTC
We experienced a service degradation affecting our SMS notification system, which resulted in multiple system notifications being sent to customers' eVoice numbers. The issue has been identified and resolved, and SMS notifications have returned to normal operation.
Major May 21, 2026 Push Notification Service Degraded 4h 30m Voicemail Systems, Mobile Apps
Started May 21, 2026, 01:19 PM UTC· resolved May 21, 2026, 05:49 PM UTC
- investigating May 21, 2026, 01:19 PM UTC
Customers are experiencing repeated push notifications for voicemail messages. Our team is currently investigating the issue.
- resolved May 21, 2026, 05:49 PM UTC
A hotfix for the push notification service was successfully deployed to production to mitigate the voicemail notification issue. Voicemail notification services have been fully restored and are operating normally.
Notice May 5, 2026 Degradation of Push Notifications – Texting (SMS), Voicemail Systems, Mobile Apps
Started May 05, 2026, 01:09 AM UTC· resolved May 05, 2026, 01:09 AM UTC
- resolved May 05, 2026, 01:09 AM UTC
We have identified and resolved an issue affecting push notifications for our applications. During the incident, some users experienced delayed or missing notifications. The issue has now been fully resolved, and all services are operating normally.
Notice April 20, 2026 Inbound calls not working – Voice Servers
Started Apr 20, 2026, 04:19 PM UTC· resolved Apr 20, 2026, 04:19 PM UTC
- resolved Apr 20, 2026, 04:19 PM UTC
This incident has been resolved. We estimated an hour outage with inbound calls.
Critical November 18, 2025 Cloudflare Outage Impacting Services 5h 39m eVoice Signup / Login Web Services, Outbound Fax Systems, Voice Servers, Account Manager and 9 more
Started Nov 18, 2025, 01:08 PM UTC· resolved Nov 18, 2025, 06:48 PM UTC
- investigating Nov 18, 2025, 01:08 PM UTC
We are currently experiencing an issue due to a widespread Cloudflare outage. This is affecting access to our services, including login, website availability, and certain API operations. Our teams are actively monitoring Cloudflare's status and working to mitigate the impact where possible. We will provide updates as soon as Cloudflare implements a fix or if we make any adjustments to restore service. Thank you for your patience and understanding.
- identified Nov 18, 2025, 01:17 PM UTC
Cloudflare has identified the issue and a fix is being implemented.
- identified Nov 18, 2025, 02:13 PM UTC
Core Services have been restored.
- monitoring Nov 18, 2025, 02:15 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 18, 2025, 03:22 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 18, 2025, 03:51 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 18, 2025, 06:48 PM UTC
This incident has been resolved.
Major October 15, 2025 Outbound Fax Service Outage 4h 31m Outbound Fax Systems
Started Oct 15, 2025, 04:28 AM UTC· resolved Oct 15, 2025, 09:00 AM UTC
- investigating Oct 15, 2025, 04:28 AM UTC
We are currently investigating an issue impacting outbound fax delivery. Customers may experience failures or delays when sending faxes. Inbound faxing and all other services remain operational.
- resolved Oct 15, 2025, 11:32 AM UTC
This incident was resolved at 4:59 AM EST.
Major August 7, 2025 Outbound email outage 20m Email Delivery Delays
Started Aug 07, 2025, 02:39 AM UTC· resolved Aug 07, 2025, 03:00 AM UTC
- investigating Aug 07, 2025, 02:39 AM UTC
We are currently experiencing a service disruption affecting all outbound emails sent from our platform, due to an outage at our downstream email provider. This impacts system-generated messages such as voicemail notifications, call recordings, and user-composed emails sent through our email service. A support ticket has been opened with the provider, and our team is actively working with them to resolve the issue. We will provide updates as more information becomes available.
- resolved Aug 07, 2025, 03:00 AM UTC
Our downstream email provider has restored service. Outbound emails from our platform is operational.
Notice June 12, 2025 eVoice Degraded Performance 34m eVoice Signup / Login Web Services, Voice-to-text Systems, Mobile Apps
Started Jun 12, 2025, 07:38 PM UTC· resolved Jun 12, 2025, 08:12 PM UTC
- monitoring Jun 12, 2025, 07:38 PM UTC
We are currently experiencing issues affecting some eVoice services due to ongoing incidents with Cloudflare and Google Cloud Platform. Impacted services include access to www.evoice.com and voicemail transcription for some customers. We are actively monitoring the situation and will provide updates as they become available.
- resolved Jun 12, 2025, 08:12 PM UTC
This incident has been resolved. All services are back to full functionality.
Minor February 4, 2025 Text Notification Service Interruption 112d 17h Voicemail Systems, Voice-to-text Systems
Started Feb 04, 2025, 09:32 PM UTC· resolved May 28, 2025, 03:07 PM UTC
- investigating Feb 04, 2025, 09:32 PM UTC
We are experiencing technical difficulties with our text notification service, which alerts you when you receive an email, voicemail, or text message. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.
- resolved May 28, 2025, 03:07 PM UTC
This incident has been resolved.
Critical December 3, 2024 New Number Assignment Issue 1h 43m eVoice Signup / Login Web Services
Started Dec 03, 2024, 05:49 PM UTC· resolved Dec 03, 2024, 07:33 PM UTC
- monitoring Dec 03, 2024, 05:49 PM UTC
We have identified an issue with our third-party carrier that is affecting new phone number assignments. Existing customers are not affected. We will continue to monitor this issue and provide updates.
- resolved Dec 03, 2024, 07:33 PM UTC
Our carrier has resolved the issue, and new sign-ups are now being processed. However, there is still a backlog for customers who signed up between 11:40 AM and 01:00 PM EST. These numbers are still being processed by our carrier and should be updated shortly.