eReceptionist incident

Push Notification Service Degraded

Major Resolved View vendor source →

eReceptionist experienced a major incident on May 21, 2026 affecting Voicemail Systems and Mobile Apps, lasting 4h 30m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 01:19 PM UTC
Resolved
May 21, 2026, 05:49 PM UTC
Duration
4h 30m
Detected by Pingoru
May 21, 2026, 01:19 PM UTC

Affected components

Voicemail SystemsMobile Apps

Update timeline

  1. investigating May 21, 2026, 01:19 PM UTC

    Customers are experiencing repeated push notifications for voicemail messages. Our team is currently investigating the issue.

  2. resolved May 21, 2026, 05:49 PM UTC

    A hotfix for the push notification service was successfully deployed to production to mitigate the voicemail notification issue. Voicemail notification services have been fully restored and are operating normally.