eReceptionist incident

Cloudflare Outage Impacting Services

Critical Resolved View vendor source →

eReceptionist experienced a critical incident on November 18, 2025 affecting eVoice Signup / Login Web Services and Outbound Fax Systems and 1 more component, lasting 5h 39m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 01:08 PM UTC
Resolved
Nov 18, 2025, 06:48 PM UTC
Duration
5h 39m
Detected by Pingoru
Nov 18, 2025, 01:08 PM UTC

Affected components

eVoice Signup / Login Web ServicesOutbound Fax SystemsVoice ServersAccount ManagerInbound Fax ServicesWCSA customer service siteTexting (SMS)Voicemail SystemsVoice-to-text SystemsEmail Delivery Delays

Update timeline

  1. investigating Nov 18, 2025, 01:08 PM UTC

    We are currently experiencing an issue due to a widespread Cloudflare outage. This is affecting access to our services, including login, website availability, and certain API operations. Our teams are actively monitoring Cloudflare's status and working to mitigate the impact where possible. We will provide updates as soon as Cloudflare implements a fix or if we make any adjustments to restore service. Thank you for your patience and understanding.

  2. identified Nov 18, 2025, 01:17 PM UTC

    Cloudflare has identified the issue and a fix is being implemented.

  3. identified Nov 18, 2025, 02:13 PM UTC

    Core Services have been restored.

  4. monitoring Nov 18, 2025, 02:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Nov 18, 2025, 03:22 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Nov 18, 2025, 03:51 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Nov 18, 2025, 06:48 PM UTC

    This incident has been resolved.