eReceptionist experienced a minor incident on August 4, 2026 affecting Voice Servers, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2026, 03:10 PM UTC
We are currently investigating a service disruption affecting voice calling for some customers. The issue was caused by an unexpected failure within a portion of our voice infrastructure, which may have resulted in intermittent call failures or an inability to place or receive calls. Our engineering team has identified the cause and is actively working to restore full service as quickly as possible. We will continue to provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve the issue.
- resolved Aug 04, 2026, 03:36 PM UTC
This incident has been resolved.