eReceptionist Outage History

We are currently investigating a service disruption affecting voice calling for some customers. The issue was caused by an unexpected failure within a portion of our voice infrastructure, which may have resulted in intermittent call failures or an inability to place or receive calls. Our engineering team has identified the cause and is actively working to restore full service as quickly as possible. We will continue to provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve the issue.

Customers are experiencing repeated push notifications for voicemail messages. Our team is currently investigating the issue.

We are currently experiencing an issue due to a widespread Cloudflare outage. This is affecting access to our services, including login, website availability, and certain API operations. Our teams are actively monitoring Cloudflare's status and working to mitigate the impact where possible. We will provide updates as soon as Cloudflare implements a fix or if we make any adjustments to restore service. Thank you for your patience and understanding.

We are currently investigating an issue impacting outbound fax delivery. Customers may experience failures or delays when sending faxes. Inbound faxing and all other services remain operational.

We are currently experiencing a service disruption affecting all outbound emails sent from our platform, due to an outage at our downstream email provider. This impacts system-generated messages such as voicemail notifications, call recordings, and user-composed emails sent through our email service. A support ticket has been opened with the provider, and our team is actively working with them to resolve the issue. We will provide updates as more information becomes available.

We are experiencing technical difficulties with our text notification service, which alerts you when you receive an email, voicemail, or text message. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.

We are currently investigating an issue affecting our eVoice and Onebox Account Manager pages. We are currently investigating and will provide more updates.

We are continuing to investigate this issue.