Resolved after 41 minutes, affecting Voice Servers and SIP Routers, on October 28, 2026.
Voice Services have been restored, and systems are operating normally. Our teams are continuing to closely monitor the environment to ensure service stability and confirm that the issue has been fully resolved. We will provide a final update once we are confident that services remain stable.
Affected components
Update timeline
- investigating Oct 28, 2026, 08:50 PM UTC
We are currently investigating an intermittent service disruption affecting our Voice Services. Our teams are actively working to identify the root cause, assess the scope of the impact, and restore service stability as quickly as possible. We are treating this as a high-priority incident and will provide further updates as more information becomes available.
- identified Oct 28, 2026, 08:53 PM UTC
Our teams have identified the root cause of the intermittent disruption affecting our Voice Services. The teams are actively working on implementing a fix to restore service stability and prevent further disruptions. We will continue to monitor the situation closely and provide additional updates as we make progress toward full resolution.
- monitoring Oct 28, 2026, 09:10 PM UTC
Voice Services have been restored, and systems are operating normally. Our teams are continuing to closely monitor the environment to ensure service stability and confirm that the issue has been fully resolved. We will provide a final update once we are confident that services remain stable.
- resolved Oct 28, 2026, 09:31 PM UTC
This incident has been resolved.
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