Epicor experienced a major incident on July 9, 2026 affecting Epicor Catalog for Automotive and Epicor Catalog for Automotive, Catalog User Interface: Non-Production and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 09, 2026, 02:30 PM UTC
We have identified the cause of the incident affecting availability of Epicor Catalog for Automotive for some customers in the Pilot environment. Our technical teams are implementing a solution and working to restore service as quickly as possible. We apologize for the impact to your operations and will provide updates as we have them. Expected resolution: Less than 30 minutes.
- resolved Jul 09, 2026, 03:34 PM UTC
The incident affecting availability of Epicor Catalog for Automotive for some customers in the Pilot environment has been resolved. Service has been restored, and our teams have confirmed that the system is operating normally. We apologize for the disruption and appreciate your patience while we worked to restore service. If you continue to experience any issues, please raise a ticket through the EpicCare Service Portal.