Ensora Health incident

Exostar ProviderPass Service Issues

Major Resolved View vendor source →
Started
Mar 17, 2026, 09:45 PM UTC
Resolved
Mar 18, 2026, 02:16 PM UTC
Duration
16h 30m
Detected by Pingoru
Mar 17, 2026, 09:45 PM UTC

Affected components

Exostar EPCS services

Update timeline

  1. identified Mar 17, 2026, 09:45 PM UTC

    Exostar ProviderPass is continuing to experience signing issues. Some users may be unable to sign using either the Authy app or the hardware tokens. Exostar is urgently working with their partners to resolve the issue.

  2. identified Mar 18, 2026, 02:00 PM UTC

    Exostar has indicated that the issue persists for some users with the Authy app. Please note that the issue should now be resolved for signing via hardware token.

  3. resolved Mar 18, 2026, 02:16 PM UTC

    Exostar has indicated that the issue is now resolved for both Authy and hardware tokens. They are continuing to monitor the system closely.

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