Resolved after 16 hours 30 minutes, affecting Exostar EPCS services, on March 17, 2026.
Exostar has indicated that the issue is now resolved for both Authy and hardware tokens. They are continuing to monitor the system closely.
Affected components
Update timeline
- identified Mar 17, 2026, 09:45 PM UTC
Exostar ProviderPass is continuing to experience signing issues. Some users may be unable to sign using either the Authy app or the hardware tokens. Exostar is urgently working with their partners to resolve the issue.
- identified Mar 18, 2026, 02:00 PM UTC
Exostar has indicated that the issue persists for some users with the Authy app. Please note that the issue should now be resolved for signing via hardware token.
- resolved Mar 18, 2026, 02:16 PM UTC
Exostar has indicated that the issue is now resolved for both Authy and hardware tokens. They are continuing to monitor the system closely.
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