Resolved after 4 hours, on March 1, 2022.
We are no longer experiencing issues with launching a session or admitting participants. This incident has been resolved.
Update timeline
- investigating Mar 01, 2022, 05:52 PM UTC
We are experiencing an outage with our teletherapy service. We are working on a resolution and will post updates here.
- monitoring Mar 01, 2022, 06:11 PM UTC
The service seems to be back up and running. We are continuing to monitor performance.
- investigating Mar 01, 2022, 06:31 PM UTC
We are seeing issues with admitting users from the waiting room. We will continue to investigate and post updates here.
- investigating Mar 01, 2022, 08:07 PM UTC
The service seems to be back up and running, and users are able to admit participants from the waiting room. We are continuing to monitor performance.
- monitoring Mar 01, 2022, 08:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 01, 2022, 09:52 PM UTC
We are no longer experiencing issues with launching a session or admitting participants. This incident has been resolved.
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