Enreach Networks had 8 outages in the last 2 years totaling 90h 55m of downtime — averaging 0.3 incidents per month.
There were 8 Enreach Networks outages since October 3, 2025 totaling 90h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.
Dear Customer, Enreach is investigating possible problem in part of Voice Analytics / Voice Data services. We'll update additional information as soon as we know more about the incident.
This incident has been resolved.
Dear Customer, Enreach is investigating problem in part of Voice Analytics services. New data is not updating. We'll update additional information as soon as we know more about the incident.
We have created a workaround to continue updating analytics data. We will continue investigating the main pipeline problem, but the system should work as before towards end users.
Normal operating function has been restored.
Dear Customer, Enreach is investigating problems in post-call transcript processing in Silo04 during 28.5. Transcripts might be missing or processing is delayed. The cause is identified, but the processing will still take time and most likely is finished by tomorrow morning. We'll update additional information as soon as the processing progresses.
Most of the delayed transcripts have been processed and new ones are operating normally.
All the transcripts have been processed.
Dear Customer, Enreach is investigating potential problems in post-call transcript processing. Transcripts might be missing or processing is delayed. We'll update additional information as soon as we know more about the incident.
Post-call transcript slowdowns at the data center processing have been resolved. The handling was halted for some time, but now the queues are mostly empty.
Dear Customer, Enreach is investigating possible problem in part of data center environment. This incident causes degraded performance in multiple environments, for example mobile calls. We'll update additional information as soon as we know more about the incident. The incident is most likely related to data center maintenance work.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Dear Customer, Enreach is monitoring problem in part of telephony call traffic. There was an impact on mobile call traffic via Telia and Elisa at 03:23 - 06:37. Most of the calls were not signaled through. Incident was on operator side.
This incident has been resolved.
Some of the Enreach services are not working fully or partly due to major Microsoft outage. Microsoft is working on the solution and we will update the situation once services start coming up.
We are continuing to work on a fix for this issue.
Microsoft has implemented fixes and services seem to recover. There could be still issues present, but retrying multiple times will hopefully open services. Enreach will continue to monitor the situation.
This incident has been resolved.
Dear Customer, Enreach have detected issues in part of call traffic. Root cause has been determined and we are monitoring the situation. Calls can be disconnected in Silo01-Theia and Silo04-Eris. We'll update additional information as soon as we have updated the problematic components.
This incident has been resolved. All components are working and no more call issues detected.