Enreach Networks Outage History

Dear Customer, Enreach is investigating potential problems in post-call transcript processing. Transcripts might be missing or processing is delayed. We'll update additional information as soon as we know more about the incident.

Dear Customer, Enreach is investigating possible problem in part of data center environment. This incident causes degraded performance in multiple environments, for example mobile calls. We'll update additional information as soon as we know more about the incident. The incident is most likely related to data center maintenance work.

Dear Customer, Enreach is investigating possible problems in part of communication services. Multiple customers have reported call-related problems. We'll update additional information as soon as we know more about the incident.

Dear Customer, Enreach is investigating a connection issue on Voice for Browser. We'll update additional information as soon as we know more about the incident.

Dear Customer, Enreach is investigating possible problem in part of Voice Analytics / Voice Data services. We'll update additional information as soon as we know more about the incident.

Dear Customer, Enreach is investigating possible problem in part of telephony call traffic. Some phone call servers are down which can cause delay initiating calls. We'll update additional information as soon as we know more about the incident.

Dear Customer, Enreach is investigating possible problem in part of telephony call traffic. We'll update additional information as soon as we know more about the incident.

Dear Customer, Enreach has identified problem in part of telephony call traffic. Inbound calls from Netherlands to Finland are currently not working. We'll update as soon as we have resolved the incident.

Dear Customer, Enreach is investigating possible problems in part of communication services. SalesForce integrated phone users might have problems related to login. We'll update additional information as soon as we know more about the incident.

Small part of the customers might have login problems not related to SalesForce

Dear Customer, Enreach is investigating possible issues in Voice Analytics Service. Some reports are currently missing the latest data. We'll update additional information as soon as we know more about the incident.

We have to restart some Analytics services to fix the issue. This will cause approx. 10 min outage to Voice Analytics. We'll restart services now (13:52 EEST).

Dear Customer, We are currently investigating an issue with the Voice for Android mobile app notifications. Some of our Android users are not receiving notifications through the app. We will provide further updates as soon as more information becomes available. Thank you for your patience.

Dear Customer, Enreach is investigating possible problem in part of telephony call traffic. It seems that about 2% of calls via DNA operator are currently failing. Operator is investigating the problem. We'll update additional information as soon as we know more about the incident.

Dear Customer, Enreach is investigating possible problem in part of telephony call traffic towards Sweden. Fixed line calls and outbound calls to Sweden are affected. We'll update additional information as soon as we know more about the incident.

Dear Customer, Enreach is investigating possible problem in part of communication services. Currently Enreach Discovery service does not work normally and this might deny new logins for some users in services: Voice for Browser Voice for D365 Voice for Salesforce Currently logged in clients work normally. Incidents impacts all silos. We'll update additional information as soon as we know more about the incident.

We are continuing to investigate this issue.

The same problem occurred again. We continue the problem solving.

Dear Customer, Enreach is investigating major incident in data center connections / services. Most services are currently impacted. We'll update additional information as soon as we know more about the incident.

Dear Customer, Enreach is investigating possible problem in part of telephony call traffic. We'll update additional information as soon as we know more about the incident.