Enreach Networks incident

Major incident, Datacenter services Finland

Critical Resolved View vendor source →

Enreach Networks experienced a critical incident on June 12, 2024 affecting Datacenter Finland, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2024, 10:34 AM UTC
Resolved
Jun 12, 2024, 11:52 AM UTC
Duration
1h 17m
Detected by Pingoru
Jun 12, 2024, 10:34 AM UTC

Affected components

Datacenter Finland

Update timeline

  1. investigating Jun 12, 2024, 10:34 AM UTC

    Dear Customer, Enreach is investigating major incident in data center connections / services. Most services are currently impacted. We'll update additional information as soon as we know more about the incident.

  2. monitoring Jun 12, 2024, 10:50 AM UTC

    Services seem to have largely returned to normal. We continue to investigate the case.

  3. resolved Jun 12, 2024, 11:52 AM UTC

    This incident has been resolved. Incident was caused by a configuration failure at Elisa's network service. We'll continue the RFO process with Elisa.