Service Degradation in Azure West US 2
Affected: EMQX Dedicated
EMQ Technologies Outage History
EMQ Technologies is up right nowEMQ Technologies had 7 outages in the last 2 years totaling 282h 59m of downtime — averaging 0.3 incidents per month.
There were 7 EMQ Technologies outages since January 8, 2025 totaling 282h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
AWS ME-CENTRAL-1 (UAE) Availability Zone Disruption
Affected: EMQX Dedicated
Timeline · 4 updates
AWS US-East-1 Network Instability
Affected: EMQX ServerlessEMQX Dedicated
Timeline · 4 updates
- investigating Oct 20, 2025, 02:55 PM UTC
AWS has confirmed network connectivity issues in the US-EAST-1 region affecting multiple services. While AWS reports early signs of recovery, we are observing continued network instability that may impact EMQX Cloud deployments in this region. Please ensure your MQTT clients have automatic reconnection logic enabled. Clients with proper reconnect mechanisms will automatically restore connections without data loss. Most standard MQTT client libraries have this capability built-in by default.
- identified Oct 20, 2025, 04:01 PM UTC
Additionally, data integration connectors and extended authentication services that depend on external resources in us-east-1 may experience intermittent timeout errors. This particularly affects configurations using AWS managed services such as Network Load Balancers, DynamoDB, Lambda, InfluxDB, and other endpoints hosted in the us-east-1 region.
- monitoring Oct 20, 2025, 06:08 PM UTC
AWS reports that recovery is progressing in the US-EAST-1 region. Their mitigations are showing early signs of success in several Availability Zones, with remaining AZs being addressed. We are observing gradual improvement in network stability and expect the intermittent connection issues to subside as AWS completes their recovery process.
- resolved Oct 21, 2025, 12:48 AM UTC
The AWS US-EAST-1 region incident has been fully resolved. AWS has confirmed that all services have returned to normal operations. All EMQX Cloud services in the us-east-1 region are now operating normally. All connectivity issues have been resolved. MQTT connections, data integration connectors, and extended authentication services are functioning normally. We have re-enabled new resource provisioning in the us-east-1 region.
Asia-Pacific Serverless Cluster Connectivity Issues
Affected: EMQX Serverless
Timeline · 4 updates
- investigating Oct 07, 2025, 12:40 PM UTC
We are currently investigating this issue.
- monitoring Oct 07, 2025, 01:06 PM UTC
We have implemented mitigation measures and client connection stability has improved. We continue to monitor the situation closely to ensure full resolution.
- monitoring Oct 07, 2025, 01:06 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 07, 2025, 01:37 PM UTC
The issue has been fully resolved. All Asia-Pacific Serverless cluster connections are now operating normally. We will continue routine monitoring to prevent recurrence.
Partial Node Failure in US Region Serverless Cluster
Affected: EMQX Serverless
Timeline · 5 updates
- investigating Jul 17, 2025, 02:02 AM UTC
At 01:56 UTC on July 17, 2025, we detected a partial node failure in the Serverless cluster in the US region due to underlying instance issues. We immediately initiated a failover process to replace the affected nodes. During the failover, some clients connected to the impacted nodes may experience brief disconnections. However, client reconnections are not affected, and services are expected to recover automatically. We are closely monitoring the situation and will provide further updates as needed.
- identified Jul 17, 2025, 02:03 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 17, 2025, 02:09 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 17, 2025, 02:49 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 17, 2025, 02:56 AM UTC
By 02:09 UTC, the failover was successfully completed. Based on continued monitoring, we confirm that the Serverless cluster has fully recovered and is operating normally. We appreciate your patience and understanding.
GCP Outage Impacting Deployment Creation and Data Integration
Affected: EMQX Dedicated
Timeline · 3 updates
- identified Jun 12, 2025, 07:45 PM UTC
We are currently monitoring an incident affecting EMQX Cloud deployments on the GCP platform. Due to an upstream issue reported by Google Cloud (https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW), creating new deployments on GCP has been temporarily restricted since 19:06 UTC on June 12, 2025. Existing deployments are not affected and continue to operate normally. We are actively monitoring the situation and will provide updates as soon as the issue is resolved by the upstream provider. Thank you for your understanding.
- identified Jun 12, 2025, 07:51 PM UTC
We have also observed that, in addition to deployment creation issues, EMQX Cloud data forwarding to GCP-related integration services and external authentication systems is being affected by the ongoing GCP outage. This includes, but is not limited to: * GCP Pub/Sub * GCP Cloud PostgreSQL * Other GCP-hosted services used for external authentication or extensions We strongly recommend that affected customers review the status of their data integrations and external authentication endpoints to ensure continued reliability. We will continue monitoring the situation and provide updates as necessary.
- resolved Jun 12, 2025, 09:24 PM UTC
The earlier issue caused by a Google Cloud Platform (GCP) outage (https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW) has now been resolved. We have verified that: New deployments on the GCP platform are now functioning normally. Data integration forwarding to GCP services such as Cloud Pub/Sub, Cloud PostgreSQL, and external authentication systems is also operating as expected. If you experienced any issues during the incident, we recommend reviewing your data pipelines and integrations to ensure they have fully recovered. Thank you for your patience while we monitored this issue.
GCP Pub/Sub Outage Causing Timeout Failures in Data Integration
Affected: EMQX Dedicated
Timeline · 3 updates
- monitoring Jan 08, 2025, 04:41 PM UTC
We have detected an issue with GCP Pub/Sub causing timeout failures for some customers' data integrations when forwarding to GCP Pub/Sub. For further details, please refer to the GCP Pub/Sub outage report. https://status.cloud.google.com/incidents/ghMho2Gka33Exr9UNavz If the GCP Pub/Sub action in the data integration is a synchronous forward, the timeout on GCP Pub/Sub may result in a timeout for client message publishing. We recommend customers to check if their business is affected.
- monitoring Jan 08, 2025, 04:43 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 08, 2025, 04:44 PM UTC
The issue with GCP Pub/Sub that caused timeout failures for some customers' data integrations when forwarding to GCP Pub/Sub has been resolved. No further timeout issues have been observed with deployments. For further details, you can refer to the GCP Pub/Sub outage