EMQ Technologies incident
AWS Network Issues in us-west-2 Region
EMQ Technologies experienced a minor incident on July 24, 2026 affecting EMQX DedicatedFlex, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2026, 11:35 AM UTC
We have detected AWS network issues in the us-west-2 (US West - Oregon) region, which may cause client disconnections or frequent reconnects for some services in this region. We are actively monitoring the network status and recommend that affected services check client connectivity and reconnection behavior.
- identified Jul 24, 2026, 12:41 PM UTC
AWS has completed mitigation work for the network connectivity issue affecting multiple services in the us-west-2 (US West - Oregon) region. Service connectivity is continuing to recover, with error rates and connection timeouts decreasing as network routes are restored. The issue has not yet been fully resolved. We will continue monitoring AWS recovery progress and affected EMQX Cloud services.
- identified Jul 24, 2026, 12:41 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 24, 2026, 01:09 PM UTC
AWS has confirmed that the network connectivity issue affecting multiple services in the us-west-2 (US West - Oregon) region has been fully resolved. All network routes have been restored, and AWS services are operating normally. We will continue monitoring the region and the status of affected EMQX Cloud services to ensure continued stability.
- resolved Jul 24, 2026, 01:45 PM UTC
AWS has confirmed that the network connectivity issue affecting multiple services in the us-west-2 (US West - Oregon) region has been fully resolved. All network routes have been restored, and AWS services are operating normally. Our monitoring also indicates that affected EMQX Cloud services have remained stable.