eMerchantPay Outage History

Started Oct 02, 2026, 12:14 AM UTC· resolved Oct 02, 2026, 10:56 AM UTC

1. investigating Oct 02, 2026, 12:14 AM UTC

   We have identified an issue resulting in the partial degradation of the transaction processing performance. Our teams actively worked to resolve the issue. Incident start: 2026-10-01 22:35:48.763 UTC Incident resolved: 2026-10-01 23:26:18.649 UTC

2. resolved Oct 02, 2026, 10:56 AM UTC

   We confirm that the issue resulting in the partial degradation of the transaction processing performance is now resolved.

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Started Sep 23, 2026, 09:21 AM UTC· resolved Sep 23, 2026, 01:01 PM UTC

1. investigating Sep 23, 2026, 09:21 AM UTC

   Dear partner, Please be advised that a temporary external processing issue was identified at Sep 23 2026 04:51 UTC. Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Kind Regards, Emerchantpay Tech Support team

2. resolved Sep 23, 2026, 01:01 PM UTC

   Dear partner, Please be advised that the temporary SEPA service disruption is now resolved. Incident resolved, and transaction processing is back to normal. Kind Regards, Emerchantpay Tech Support team

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Started Aug 27, 2026, 01:57 AM UTC· resolved Aug 27, 2026, 01:58 AM UTC

1. investigating Aug 27, 2026, 01:57 AM UTC

   Dear partner, Please be advised that a temporary external network issue was identified around 00:23 UTC with one of our card processors. Our detailed analysis has shown abnormal behaviour of one of our external providers, which was affecting partially the payment processing. Please accept our apologies for any inconvenience caused. Kind regards, Emerchantpay Tech Support team

2. resolved Aug 27, 2026, 01:58 AM UTC

   Dear customer, We can confirm that as of 00:50 UTC, the external issue that was affecting partially the payment processing, is now resolved. After thorough investigation, we identified that the slow response times were caused by intermittent timeouts from our external card processor. We are actively following up with them to receive the root cause for the slow response times. All affected services are now fully operational. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Should you have any questions or require further assistance, please do not hesitate to contact our Tech Support team at [email protected]. Kind Regards, Emerchantpay Tech Support team

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Started Jul 15, 2026, 08:28 AM UTC· resolved Jul 15, 2026, 09:33 AM UTC

1. investigating Jul 15, 2026, 08:28 AM UTC

   Dear customer, Note we have identified an issue related to 3DS authentications with Mastercard resulting into an unknown reason related to Mastercard card brand only. As a result, there is increased refusal rate for Mastercard transactions that require 3DS authentication. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Should you have any questions or require further assistance, please do not hesitate to contact our Tech Support team at [email protected]

2. identified Jul 15, 2026, 08:30 AM UTC

   Mastercard has acknowledged an ongoing issue on their end affecting 3D Secure authentications, first identified at 08:59 CEST. An increased refusal rate for Mastercard transactions that require 3D Secure authentication may still be experience. Mastercard is working to resolve the issue.

3. resolved Jul 15, 2026, 09:33 AM UTC

   We can confirm that as of 08:09 UTC, the issue that was affecting Mastercard 3DS authentications has been resolved. All affected services are now fully operational. If you experience any problems during payment processing, please don't hesitate to contact our Tech Support team. We'll continue to monitor our systems closely and keep you informed as needed.

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Started Mar 24, 2025, 03:49 PM UTC· resolved Mar 25, 2025, 11:32 AM UTC

1. investigating Mar 24, 2025, 03:49 PM UTC

   Dear Valued Partner, We have identified a partial disruption affecting 3DSv2 authentication of transactions processing with Mastercard and VISA. We are in close communication with the 3DS provider to resolve the problem as soon as possible and keep monitoring the transactions. Please accept our apologies for the caused inconvenience. Kind regards, Technical Support Team

2. resolved Mar 25, 2025, 11:32 AM UTC

   This incident has been resolved.

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Started Nov 05, 2024, 03:05 PM UTC· resolved Nov 05, 2024, 04:35 PM UTC

1. identified Nov 05, 2024, 03:05 PM UTC

   Dear customer, Note we have identified an issue related to transaction declines with an unknown reason related to Mastercard card brand only with the ECP acquirer. The issue seems to affect Mastercard transactions only partially, as most are passing successfully. Please rest assured that we have escalated to the ECP acquirer already and are working together with the highest priority on the matter to resolve it as soon as possible. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Should you have any questions or require further assistance, please do not hesitate to contact our Tech Support team at [email protected]

2. resolved Nov 05, 2024, 04:35 PM UTC

   Dear Customer, A hotfix resolving the Mastercard issue has been deployed successfully by the ECP acquirer, and thus the issue has been fully rectified. If you experience any problems during payment processing, please don’t hesitate to contact our Tech Support team. We’ll continue to monitor our systems closely and keep you informed as needed.

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