eMerchantPay Outage History

eMerchantPay had 4 outages in the last 2 years totaling 15h 28m of downtime — averaging 0.2 incidents per month.

There were 4 eMerchantPay outages since July 15, 2026 totaling 15h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.emerchantpay.com

Notice October 2, 2026

Partial Service degradation – Resolved

Detected by Pingoru: Oct 02, 2026, 12:14 AM UTC
Resolved: Oct 02, 2026, 10:56 AM UTC
Duration: 10h 41m

Affected: Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)

Timeline · 2 updates

investigating Oct 02, 2026, 12:14 AM UTC

We have identified an issue resulting in the partial degradation of the transaction processing performance. Our teams actively worked to resolve the issue. Incident start: 2026-10-01 22:35:48.763 UTC Incident resolved: 2026-10-01 23:26:18.649 UTC
resolved Oct 02, 2026, 10:56 AM UTC

We confirm that the issue resulting in the partial degradation of the transaction processing performance is now resolved.

Read the full incident report →

Minor September 23, 2026

Emerchantpay - Genesis Gateway - Temporary SEPA service disruption

Detected by Pingoru: Sep 23, 2026, 09:21 AM UTC
Resolved: Sep 23, 2026, 01:01 PM UTC
Duration: 3h 40m

Affected: Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)

Timeline · 2 updates

investigating Sep 23, 2026, 09:21 AM UTC

Dear partner, Please be advised that a temporary external processing issue was identified at Sep 23 2026 04:51 UTC. Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Kind Regards, Emerchantpay Tech Support team
resolved Sep 23, 2026, 01:01 PM UTC

Dear partner, Please be advised that the temporary SEPA service disruption is now resolved. Incident resolved, and transaction processing is back to normal. Kind Regards, Emerchantpay Tech Support team

Read the full incident report →

Notice August 27, 2026

Emerchantpay - Genesis Gateway - Temporary service disruption

Detected by Pingoru: Aug 27, 2026, 01:57 AM UTC
Resolved: Aug 27, 2026, 01:58 AM UTC
Duration: 1m

Affected: Genesis - API (PRODUCTION)

Timeline · 2 updates

investigating Aug 27, 2026, 01:57 AM UTC

Dear partner, Please be advised that a temporary external network issue was identified around 00:23 UTC with one of our card processors. Our detailed analysis has shown abnormal behaviour of one of our external providers, which was affecting partially the payment processing. Please accept our apologies for any inconvenience caused. Kind regards, Emerchantpay Tech Support team
resolved Aug 27, 2026, 01:58 AM UTC

Dear customer, We can confirm that as of 00:50 UTC, the external issue that was affecting partially the payment processing, is now resolved. After thorough investigation, we identified that the slow response times were caused by intermittent timeouts from our external card processor. We are actively following up with them to receive the root cause for the slow response times. All affected services are now fully operational. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Should you have any questions or require further assistance, please do not hesitate to contact our Tech Support team at [email protected]. Kind Regards, Emerchantpay Tech Support team

Read the full incident report →

Major July 15, 2026

Temporary issues in 3DS authentications with Mastercard only

Detected by Pingoru: Jul 15, 2026, 08:28 AM UTC
Resolved: Jul 15, 2026, 09:33 AM UTC
Duration: 1h 5m

Affected: Genesis - web payment form (PRODUCTION)Genesis - API (PRODUCTION)

Timeline · 3 updates

investigating Jul 15, 2026, 08:28 AM UTC

Dear customer, Note we have identified an issue related to 3DS authentications with Mastercard resulting into an unknown reason related to Mastercard card brand only. As a result, there is increased refusal rate for Mastercard transactions that require 3DS authentication. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Should you have any questions or require further assistance, please do not hesitate to contact our Tech Support team at [email protected]
identified Jul 15, 2026, 08:30 AM UTC

Mastercard has acknowledged an ongoing issue on their end affecting 3D Secure authentications, first identified at 08:59 CEST. An increased refusal rate for Mastercard transactions that require 3D Secure authentication may still be experience. Mastercard is working to resolve the issue.
resolved Jul 15, 2026, 09:33 AM UTC

We can confirm that as of 08:09 UTC, the issue that was affecting Mastercard 3DS authentications has been resolved. All affected services are now fully operational. If you experience any problems during payment processing, please don't hesitate to contact our Tech Support team. We'll continue to monitor our systems closely and keep you informed as needed.

Read the full incident report →