EmailOctopus incident
EmailOctopus is offline while we apply an important update
Resolved after 4 hours 39 minutes, on October 21, 2026.
All services are now back online and our campaign backlog is now cleared. With that we're closing this incident. Thank you again for your patience and understanding while we worked to deploy this important security update.
Update timeline
- identified Oct 21, 2026, 03:04 PM UTC
EmailOctopus remains offline while we apply a critical security update. This is a precautionary measure to protect our service against potential threats. Your data remains safe. We're very sorry for the disruption. We'll post another update by 3.45pm UTC (10.45am EST), or sooner if service is restored. Thank you for your patience.
- identified Oct 21, 2026, 03:49 PM UTC
EmailOctopus remains offline while we continue work on the security update. We know this disruption is frustrating, and we're sorry for the continued downtime. We'll continue to keep this page updated and confirm as soon as the platform is back online.
- resolved Oct 21, 2026, 07:44 PM UTC
All services are now back online and our campaign backlog is now cleared. With that we're closing this incident. Thank you again for your patience and understanding while we worked to deploy this important security update.
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